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    We hope you’re delighted with your online purchase, but if you’re not completely satisfied there are some ways we can help.

    Vintage Wholesale Birmingham is a wholesale company that sells vintage items to other businesses and traders. We conduct business in accordance with business-to-business regulations and are not subject to business-to-consumer laws. By using our website, you are agreeing to our Terms & Conditions.

    When making a purchase from us, you are confirming that you have read the product description and understand that certain items are non-refundable.

    We are unable to accommodate special requests.

    If we have not described a product correctly, you may be eligible for a refund on that particular product.  

    Grade A is very good condition (some minor scuffs or marking)

    Grade B is acceptable selling condition (some marking, small tears, loose threads)

    The incorrect described item(s) must be returned in their original condition within 7 days of delivery for UK customers and 14 days for international customers.

    If these criteria have been met, please contact us for our return address.

    Once we receive your order, we will issue a refund back to the original payment method within 14 days. We are not liable for any lost items in the process of a return.

    All refunds are at the expense of the customer and we can only refund the original cost of the item, not any postage costs. For example, any returned items that have been subject to free shipping will have our original delivery cost deducted from the amount refunded. Refunds are not given if items were handpicked.

    If you need any further information about our returns policy, drop us an email at info@vintagewholesalebirmingham.com